CONTACTING the European Space Agency can be tricky. Try calling its press office in Washington DC on the number listed on the ESA website and you find yourself connected to a payphone in one of the city’s metro stations.
Picking this example to demonstrate how ESA handles the press is perhaps unfair, and no doubt ESA will now update the number it publishes on the web. But it points to a real problem: ESA is hard to penetrate and slow to release information. And when it does, the details can be sparse.
In my view, this is a terrible shame.…
