WHEN Don Dennis and family process bookings taken by phone for their guest house on the island of Gigha, off the west coast of Scotland, their Ingenico TT42 credit card machine asks if the card holder is present or not. They answer by hitting the button indicating “no”.
The printed slip the machine produces correctly states “Customer Not Present”. Yet a little further down it states “Signature Verified”, which it clearly wasn’t.
The family also runs a small mail-order business. Their orders over the phone usually get paid in this same way, with the same misleading…
