6 January 2016
Editor's pick: Accounting for empathy
From Jan Karpinski
Pat Kane writes that empathy "is one of the few aspects of professional roles that... might survive incremental transformation by information technology" ( 21 November 2015, p 42 ). Perhaps the premise is that empathy is an insignificant aspect of what professionals do, hence the prediction that the work of lawyers, doctors, teachers, accountants, architects, …
