From Marilyn Carter
Auckland
Perhaps BT could learn a lesson from Telecom New Zealand with regard to the
implementation of its Call Minder service (Feedback, 8 June). After months of
fruitless attempts at persuading a technophobic family member to use an
answering machine, I gave up and subscribed to Call Minder.
The solution to the vicious circle described by your columnist seems very
obvious: Telecom NZ’s Call Minder simply does not call back with stored
messages. Instead, one is alerted to their existence by hearing a
different dial
tone on next picking up the receiver. One can choose whether to dial up for
one’s messages at that point or to delay doing so until a quieter time.
Simple …
even for my dear technophobe.
