From Mike Kelly
Following Feedback’s comments on excessive numbers of characters used to identify products
(5 September and
Letters, 3 October, p 57),
I recently dealt with a travel insurance company who insisted I quote their 28-character
reference in all communication (CIL97/ 00001330/2422/OPS$YAMA). This is
more characters than are required for the English language.
Farnborough, Hampshire
