Letter: You can't be a customer if you can't choose a service

From Sam Edge, Ringwood, Hampshire, UK

You report that the Home Office is using flawed and biased face-recognition technology (19 October, p 12). It shows its attitude by calling the public “customers”. In a healthy market, a customer can choose between providers. Even if I don't use any of its public services, I can't choose not to pay for the Home Office.